Return & Refund Policy
Any cancellations, returns and refunds are at our discretion, except for faulty or defective products. In order to proceed with your request, please contact us at uk@pramac.com, indicating your order number and the request motivation.
With the exception of bespoke products, should you order products as a consumer, to cancel your purchase, you must notify us before the order is shipped or within 14 days of delivery, beginning on the day after your delivery. Any request beyond this timeframe will not be taken into account.
Should your request be accepted, and products already delivered, they must be returned in their original and unused condition within 14 days from the cancellation. You’ll be accountable for the product returning expenses and a restocking fee might be withheld from the refund amount; please contact us to arrange the return.
In case of a refund, it will be credited back to the original payment method, within 14 days after receiving the goods back. Please consider that the refund amount might be reduced, in case the value product have been decreased as a consequence of the way in which the products have been handled.